Support
Answers to common questions, and how to reach us.
Contact
Email [email protected]. Please include your iPhone model, iOS version and the Hyperbrick version (shown on its App Store page under Version History). We usually reply within a couple of days.
Purchases
What can I buy?
Two optional one-time purchases, with no subscriptions:
- Remove Ads: revive and double your shards without watching an ad.
- Supporter Pack: every cosmetic paddle and ball style, and includes Remove Ads.
Neither one makes you stronger. Everything that affects gameplay is earned by playing.
How do I restore my purchase?
Open Hyperbrick › Settings (the gear on the title screen) › Restore purchases. Make sure you're signed in to the App Store with the same Apple Account you used to buy.
Can my family use my purchase?
No. Hyperbrick purchases don't support Family Sharing.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Ads
When do ads play?
Only when you choose to watch one: to revive once per run after losing your last heart, or to double the shards you earned at the end of a run. There are no banner ads and no ads that interrupt play.
The ad didn't load.
If no ad is available, for example when you're offline, you get the reward anyway.
How do I change my ad privacy choices?
- Tracking: iOS Settings › Privacy & Security › Tracking › Hyperbrick.
- In the European Economic Area, UK and Switzerland: Hyperbrick › Settings › Ad privacy choices.
See the Privacy Policy for what the ads collect.
Your progress
Where is my progress stored?
On your iPhone only. Hyperbrick doesn't sync between devices. A run in progress is saved automatically, so you can leave and continue later from the title screen.
How do I start over?
Delete and reinstall Hyperbrick. This erases all progress, unlocks and shards. Purchases are not lost; use Restore purchases.